APA Style
Tjiptono,Fandy. (2011).
Service,quality & Satisfaction/Fandy Tjiptono (Edisi 3).
Yogyakarta:
Andi Offset.
Chicago Style
Tjiptono,Fandy.
Service,quality & Satisfaction/Fandy Tjiptono.
Edisi 3
Yogyakarta:
Andi Offset,
2011.
Text.
MLA Style
Tjiptono,Fandy.
Service,quality & Satisfaction/Fandy Tjiptono.
Edisi 3
Yogyakarta:
Andi Offset,
2011.
Text.
Turabian Style
Tjiptono,Fandy.
Service,quality & Satisfaction/Fandy Tjiptono.
Edisi 3
Yogyakarta:
Andi Offset,
2011.
Print.